FAQs

Common questions, plain answers.

If you can't find the answer below, give us a call — we genuinely don't mind.

Booking

Booking questions

How quickly can I get a skip?

Same-day if you book before 10am — otherwise next working day. Sundays we don’t deliver.

Can I change the delivery date?

Yes — call us up to 24 hours before. After that we may have already loaded the route.

How do I pay?

By card at the end of the booking flow, or on a trade account by invoice.

Delivery

Will the driver call before arriving?

You’ll get an SMS when the driver is en route, with a live tracking link.

What time will my skip arrive?

Choose AM (7am–1pm) or PM (1pm–6pm) at booking. We narrow it down on the day.

Can I move the skip myself?

No, please — they’re heavier than they look and need our skip lorry to position safely.

Permits

Do I need a permit?

Only if any part of the skip is on a public road or pavement. We handle the application — see the Permits page.

How much is the permit?

There’s a £15 admin fee from us; the council fee varies but is included in your quote when applicable.

Trade

How do I open a trade account?

Apply via the Trade page or call us. We’ll set you up within a working day.

How is invoicing handled?

Monthly statements with 30-day terms. Photo proof against every job.

Payment

Can I pay on the day?

We take payment at booking by default. For trade accounts we invoice monthly.

Are prices inc. VAT?

Skip cards show inc-VAT prices; the order summary shows the breakdown.

Ready when you are

Same-day delivery if you order before 10am. Live GPS tracking, photo proof of placement, and a phone number that goes to a person.